​This privacy policy outlines how Freewheeling Japan (part of SNÖW INC.) uses personal information that we collect from customers on our website.

What data do we collect?
Freewheeling collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • Computer information (IP, browser, tracking, etc.)

Freewheeling uses the personal data that we collect from our customers for the following business purposes, without limitation:

  • Maintaining and supporting our products, delivering and providing the requested products/services, and complying with our contractual obligations (including managing transactions, reporting, invoices, and other operations related to providing products/services to a customer)
  • Satisfying governmental reporting, tax, and other requirements
  • Storing and processing data in computer databases and servers
  • Verifying identity
  • As requested by our customers
  • For other business-related purposes permitted or required under applicable local law and regulation
  • As required by law.

How do we collect your data?
When you access our website there are two ways we collect your data
When you email us about a booking we request your name and contact information
When you visit the website we record your visit via the browser’s cookies

How will we use your data?
We collect the data for us to communicate with users/customers and to improve our website. The data can be used to:
Process a booking request
Email updates about special offers
Improve our understanding of our market demographics

If you agree, Freewheeling Japan will share your data with our partner companies.

  • Google Analytics

How do we store your data?
Freewheeling Japan uses a secure email system based in Japan and all communications use this method. We use cloud based storage for our internal booking system.

We will keep the data booking information for up to a year. Once this time period has expired we will delete your data by clearing the booking system.

There may come a time when we want to send out information about our latest offerings that we think you might want. We would use the following email marketing platform:

  • MailChimp

If you no longer want to be contacted for marking purposes click on the “unsubscribe” link on any of our mailing.

What are your data protection rights?
Freewheeling Japan would like to make sure you are fully aware of your data protection rights. Every user is entitled to the following:

The right to access:
You have the right to request that Freewheeling Japan make a copy of your personal data that we collect (we may charge you a small fee for this service)

The right to rectification:
You have the right to request that Freewheeling Japan correct any information you believe to be inaccurate. You also have the right to request that Freewheeling Japan to complete information believed to be incomplete.

The right to erasure:
You have the right to request that Freewheeling Japan erase your personal data under certain conditions.

The right to restrict processing:
You have the right to request that Freewheeling Japan restrict the processing of your personal data, under certain conditions.

The right to object to processing:
You have the right to object to Freewheeling Japan’s processing of your personal data, under certain conditions.

The right to data portability:
You have the right to request that Freewheeling Japan transfer the data we have collected to other organizations, or directly to you, under certain conditions.

If you make a request, we have a reasonable amount of time to respond to you. If you would like to exercise any of these right please contact us at our email:
Or call: 090.3450.5750
Or post:
151-0073 JAPAN

What are cookies?
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website we collect information about your computer automatically using the cookies and similar technology.

For further information about cookies visit

How we use cookies?
Freewheeling Japan uses cookies in a range of ways to improve your experience on our website, including:
Understanding how you use our website
Seeing what country you are from
Watching how much traffic our website gets
Keeping members logged in

What types of cookies do we use?
Here is a limited list of how we know cookies are being used on our website:
Functionality – Freewheeling Japan uses the cookies as part of the operation of the website. A mix of first-party and third-party cookies are used. It includes language preferences and location information.
Advertising – Freewheeling Japan might need to put some ads on our website to better monetize our business. We would collect information when you visit about what you viewed, links you followed, and information about your browser, device, and your IP address. Freewheeling sometimes shares that data with third parties for advertising and tracking purposes, We also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies
You can set your browser to not accept cookies, and the cookie information website listed about can tell you how to remove cookies from your browser. However there are a few cases that some of the features on the website will no longer work because of the lack of cookie functionality.

Privacy policies of other websites
Freewheeling Japan’s website contains links to other websites. Our privacy policy only covers our website, so if you click on a link to another website or load information on a page from another website you should read their privacy policy.

Changes to our privacy policy
Freewheeling Japan reviews its privacy policy regularly and places any new updates on this web page. This privacy policy we last updates on 2 May, 2019

How to contact us
If you have any questions about Freewheeling Japan’s privacy policy, the data we have, or you would like to exercise one of your data protection rights, please contact us here:

Phone: 090.3450.5750
151-0073 JAPAN